Privacy Policy

This Privacy Policy describes how ParkPool ("we", "us", or "our") collects, uses, and protects your personal information when you use our valet parking services.

We collect the following information: • Personal identification: Name, phone number, email address • Vehicle information: License plate, make, model, color, year • Service usage: Check-in/check-out times, parking duration, payment information • Photos: Vehicle condition at check-in and check-out • Location data: When using our mobile services

Your information is used to: • Provide valet parking services • Process payments and manage reservations • Communicate about your service • Improve our platform and services • Comply with legal requirements • Marketing purposes (with your consent)

We may share your data with: • Valet parking operators providing the service • Payment processors (Stripe) • Fixit ecosystem partners for cross-marketing (with consent) • Legal authorities when required by law We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

We retain your data: • For active accounts: Until account deletion • For transaction records: 7 years for tax purposes • For marketing leads: Until you opt out • Photos and inspections: 2 years for liability purposes

Under Florida law, you have the right to: • Access your personal data • Correct inaccurate information • Delete your data (subject to legal requirements) • Opt out of marketing communications • Data portability To exercise these rights, contact legal@parkpool.com

We implement appropriate security measures including: • Encryption of sensitive data • Secure payment processing • Regular security audits • Limited access to personal information • Secure data storage and transmission

We use cookies and similar technologies to: • Remember your preferences • Analyze website usage • Provide personalized experiences • Ensure platform security You can manage cookie preferences in your browser settings.

By providing your phone number, you agree to receive SMS notifications from ParkPool. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.